Shipping policy

This Shipping Policy applies to orders placed through www.clubkerty.com

 

Delivery area

Club Kerty currently delivers to the United Kingdom.

 

Delivery cost

We offer Free Delivery On All Orders.

 

Dispatch time

Orders are usually dispatched within 2 working days after your order is placed.

Working days are Monday to Friday, excluding bank holidays.

 

Delivery time

UK delivery usually takes 3-5 working days after dispatch.

Delivery times are estimates and may vary during busy periods, bank holidays or circumstances outside our control.

 

Courier

Orders are usually sent using Royal Mail or another suitable delivery service.

 

Tracking

Where tracking is available, tracking details will be sent by email once your order has been dispatched and tracking information has been added to Shopify.

 

Order confirmation

After placing an order, you should receive an order confirmation email. Please check your email address carefully when ordering.

 

Incorrect delivery details

Please make sure your delivery address is correct before placing your order. If you notice an error, contact us as soon as possible at info@clubkerty.com. We cannot guarantee that delivery details can be changed after an order has been placed.

 

Delayed or missing orders

If your order has not arrived within the expected delivery window, please contact us at info@clubkerty.com with your order number and we will open an investigation.

 

Lost parcels

If a parcel appears to be lost, we will work with the delivery provider to investigate. Where appropriate, we may offer a replacement or refund in line with your legal rights and our customer service process.

 

Contact

For delivery questions, contact us at info@clubkerty.com